At UR ABHI TECHNOLOGIES, we are committed to delivering exceptional quality in web applications, custom software engineering, and cloud management solutions. We maintain a fair, transparent, and prompt cancellation and refund procedure for all our clients.
1. Cancellation Terms
- Bespoke Development Projects: Clients may request cancellation of a bespoke development contract within 48 hours of initial contract signing or deposit payment, provided initial design/development sprint kickoff has not commenced. In such cases, an immediate 100% full refund shall be issued.
- Monthly Cloud & Maintenance Subscriptions: Ongoing cloud management or maintenance subscriptions may be cancelled at any time by sending written notice to support@urabhi.store at least 5 business days prior to the next scheduled billing cycle. Your subscription will remain operational until the end of the currently paid period with no further renewals.
2. Refund Eligibility Guidelines
Refunds are evaluated based on service category and delivery milestones:
- Non-Delivery or Technical Inability: If we are unable to initiate or deliver agreed project deliverables due to internal constraints or technical feasibility issues, a full 100% refund of all fees received for that milestone shall be provided promptly.
- Milestone-Based Partial Refunds: For active projects where work has commenced and specific milestone deliverables (such as wireframing or architecture design) have been completed and approved by the client, refunds will be calculated on a prorated basis for uninitiated subsequent project phases.
- Post-Delivery & Source Code Handover: Once final digital deliverables, custom source code, or production credentials have been verified, signed off, and handed over to the client, refunds cannot be issued due to the irreversible digital nature of software intellectual property.
3. Refund Processing Timeline
Upon review and approval of a refund request by our billing department:
- Refund approvals are communicated via email within 24 to 48 hours.
- Approved refunds are electronically credited directly back to the original source payment method (Bank Account, Credit/Debit Card, or UPI ID) through our payment gateway (Cashfree Payments).
- The refund credit typically reflects in the client’s account within 5 to 7 business days, subject to standard banking settlement cycles.
4. How to Request a Cancellation or Refund
To initiate a cancellation or refund inquiry, please email our support and accounts team with your Invoice/Order Number, Registered Email, and Reason for Request:
- Accounts Email: support@urabhi.store
- Phone/WhatsApp Support: +91 98765 43210
- Office Address: DLF Cyber City, Tech Hub Phase 2, Gurugram, Haryana 122002, India